Description |
Liberty Mutual Agency Markets, a business unit of Liberty Mutual Group, consists of property/casualty and specialty insurance carriers that distribute their products and services primarily through independent agents and brokers. The companies of Liberty Mutual Agency Markets provide a broad array of core property and casualty products, including a comprehensive set of personal and commercial coverage, which are available in most states.
As of December 31, 2007, Liberty Mutual Group had $94.7 billion in consolidated assets, $82.3 billion in consolidated liabilities and $25.9 billion in annual consolidated revenue. Liberty Mutual ranks 94th on the Fortune 500 list of largest U.S. corporations based on 2007 revenue, and is the sixth-largest property and casualty insurer in the U.S. based on 2006 direct written premium. Liberty Mutual Group today employs over 41,000 people in more than 900 offices throughout the world.
As a Central Processing Unit Manager, Commercial Lines (CL) Underwriting Support you'll lead the full delivery of underwriting support services for a large division of Agency Markets. This is a growing organization delivering value-added services within an operationally efficient framework -- end goal is to support commercial lines underwriting function to deliver results.
Put your people management, business acumen and systems-thinking skills to work in this role and realize the possibilities.
In this group, direct reporting lines typically include three supervisors with 13-15 Underwriting Assistants reporting into each supervisor. As the unit leader, your primary areas of responsibility are to manage through your team of skilled supervisors in the following areas:
* Evaluate staffing requirements to align staff coverage to maximize service capabilities and levels within the budget and expense goals of the unit and the company.
* Manage team for high performance. Develop and monitor department, individual, and team goals, including regular monitoring and discussion with the team and each reporting supervisor regarding performance. Identify developmental needs of staff, ensuring employees receive formal/informal training as appropriate.
* Drive internal and external client satisfaction results. Monitor, develop, recommend, and implement changes to improve and/or maintain overall customer satisfaction, and quality.
* Communicate trends, results and any areas of opportunity, continuous improvement projects, etc., to direct manager and other levels of leadership as appropriate.
* Collaborate internally, with internal clients and other support organizations, on an ongoing and special-projects basis to ensure a service model that fits the needs of the business.
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Requirements |
Requirements:
Bachelor's degree or equivalent experience and 3-5 years (minimum) prior direct supervisory/management experience with skills in selecting, managing, coaching, mentoring, and developing high performance teams
Demonstrated track record in creating alignment within and across teams to establish clear roles, responsibilities and expected results.
Ability to build internal and external relationships that inspire confidence and trust and a desire to achieve success together
Strong process management skills, previous experience measuring, monitoring and improving processes for efficiency, quality and employee job satisfaction
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